Complaint logo

Paripesa Casino Complaint

Deposit not credited to account

Disputed amount: 170 GBP

Time for Kboss23 to respond: 31/08/2024 8:05

Open


user avatar

Kboss23

1724486317

Disputed amount: 170 GBP

Posted: 2024-08-24 08:08:05

My deposit is gone, it didn’t reach my account even though my money transfer provider confirmed that it was sent within the first 30 seconds of the transaction. ((Now, it has been more than 30 days, more than 2 months, and I still have not received the money I deposited.

user avatar

Marina

1727873840

Disputed amount: 170 GBP

Posted: 2024-10-02 14:05:20

Dear Kboss23 We apologize for any inconvenience. We would like to assure you that we take these matters seriously, and we are committed to resolving any issues as quickly as possible. To help us investigate this matter further, could you please provide us with some additional details? We would need your player ID and the date when the deposit was made. Additionally, any relevant details about the deposit such as the amount, the method used would be helpful. You may indicate this information via our email [email protected] for security reasons. When we have this information, we will look into the matter and work to identify the cause of the delay. If necessary, we will escalate the issue to our payment team, who will take the appropriate steps to resolve the issue as fast as possible. Thank you for taking the time to share your review. We value your cooperation and looking forward to a response to our email. Best regards, Paripesa Team