1Red Casino Complaint

Disputed amount: 5100 EUR

Posted: 2025-01-05 12:01:31

Good day ,

A few month ago I started at 1 RED casino . They accepts players from South Africa. I checked some forums and they got so much credits that I thought it was soon . As I am a high role player soon I got a VIP manager Dominic . After an other dispute I put a claim first to casino . As I found out that they play illegal , after receiving all evidence from the South African authorities. The casino lies are so big I can’t even tell .

My claim was rejected but I did a lot of research. Suddenly the casino felt my breath and stoped communication. The casino has a Curacao licence . I did everthing. Sent everyone a email etc

I want them to pay back my deposits . I didnt signed up for illegal gambling Abd more .

Are you able to assist me ?

Kind regards ,

Disputed amount: 5100 EUR

Posted: 2025-01-07 13:04:30

Also I sent you guys a email . Is it possible to add extra information? Please contact me via my email.

Disputed amount: 5100 EUR

Posted: 2025-01-08 04:46:44

[email protected] or [email protected] are the emails wich I use . Dominc is my old ViP manager .

Disputed amount: 5100 EUR

Posted: 2025-01-08 07:24:31

Dear Roccodivo, thanks for bringing the issue to our attention. We have contacted the casino and asked them to look into your case. We'll get back to you as soon as we have more information. Please bear in mind that the complaints section of CasinoBee is a channel where players can voice their concerns, and for casino representatives to answer. CasinoBee Team

Disputed amount: 5100 EUR

Posted: 2025-01-11 04:35:37

Good day , Just curious if the casino rep already let you know something about the issue at 1 RED ? Kind regards

Disputed amount: 5100 EUR

Posted: 2025-01-15 09:46:30

Dear CasinoBee, Thank you for informing us about the complaint. As for the situation: the customer did initiate the withdrawal, we sent the funds and the withdrawal is in the confirmed status. Yesterday, we additionally contacted the payment provider regarding the client's withdrawal to check everything about the situation. The payment provider confirmed that they had sent the funds and the client also confirmed yesterday that he had already received these funds. Of course, we want to continue to cooperate with the client and resolve this situation so that the client is satisfied. Therefore, we have comprehensively checked this situation and it has been successfully resolved If you have any additional questions, we will be happy to answer them.

Disputed amount: 5100 EUR

Posted: 2025-01-17 14:10:24

Dear Roccodivo, thank you for sharing your concerns. Our research team will look into your valuable inputs and update the casino review. For the sake of clarity and coherence, all comments unrelated to the original dispute have been removed. Thanks, CasinoBee Team

Disputed amount: 5100 EUR

Posted: 2025-01-17 14:21:37

Hi Team , That’s totally fine . Sometimes you don’t know what’s relevant or not . Please let me know by email if you need something so I don’t post irrelevant information. Hope the casino and us will work things out . Only one thing! The suddenly surprise about there Comoren licence you have that information. Good day!

Disputed amount: 5100 EUR

Posted: 2025-01-24 13:13:10

Hi Roccodivo, Thank you for sharing the insights from your independent research with us. We’ve removed all license information from our review for now, pending further clarification. We hope you hear back from 1Red Casino soon. Thanks again, The CasinoBee Team

Disputed amount: 5100 EUR

Posted: 2025-01-28 10:20:19

Hello CasinoBee, Thank you for keeping us informed. Each player must read and agree to our terms and conditions when registering for an account. If you do not agree to these Terms and Conditions, you are not allowed to use the services of the Casino. Our terms and conditions state the following: The Casino is not responsible for any damages, costs, expenses or damages, whether direct, indirect, special, incidental or other actions arising in connection with your use of the website or your participation in the Games. The ‘Who can play’ section of Terms and Conditions clearly states the following points: - The Casino only accepts players from countries and geographical regions where online gambling is legal. It is the player's sole responsibility to familiarise themselves with the applicable gambling laws and regulations in their respective jurisdiction before placing bets on the site. - You are solely and exclusively responsible for familiarising yourself with and ensuring that you do not violate the laws applicable to you by participating in the games. Depositing real funds and playing for real money is governed by the laws of your country and you are solely responsible for complying with local regulations. - The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal. Therefore, we consider the situation settled. If you have any additional questions, we will be happy to answer them. Best regards, 1RED Casino Team

Disputed amount: 5100 EUR

Posted: 2025-02-03 10:01:57

After several exchanges, the two parties were unable to overcome their differences. As CasinoBee serves as a platform for players and casinos to share their opinions and concerns, rather than acting as a mediator, we are closing the issue and marking it as unresolved. However, the new findings uncovered during the resolution process will be incorporated into our casino review moving forward. Thanks, CasinoBee Team