Disputed amount: 5100 EUR
Posted:
2025-01-07 14:20:54
Today 7-1-2025 got a message on Trustpilot . I directly asked for info but declined my request. Dear Franciscus, Thank you for sharing your detailed feedback and concerns regarding your experience with our casino. We deeply regret that your interaction with us has caused you such frustration and disappointment. We take feedback like yours very seriously, as it provides an opportunity for us to address shortcomings and improve the services we provide to our players. Regarding your specific concerns: Licensing and Jurisdiction: Our operations are regulated under the laws of Curaçao, as stated transparently in our Terms and Conditions. We understand your concerns regarding licensing and jurisdiction, and we apologize for any confusion caused. If you have additional questions about our licensing, we’d be happy to provide clarification. Withdrawal Delays: We sincerely regret the delays you faced with your withdrawal. We recognize how important timely processing is for players and are continually working to streamline this process. If there are specific issues preventing a withdrawal, our support team is available to address them directly and provide updates. VIP Service Concerns: Your dissatisfaction with our VIP management is noted, and we apologize if our service fell short of expectations. We value all our players, especially those who engage with us regularly, and it’s disappointing to hear that you felt ignored. We are reviewing our protocols to ensure better communication moving forward. Advertising and Transparency: We are committed to transparency and honest advertising. Any claims about deceptive practices will be thoroughly investigated internally to ensure compliance with our standards and fair treatment of players. Your concerns about player safety and responsible gaming are also extremely important to us. We strive to maintain an environment that prioritizes the well-being of all players. If you feel further escalation is necessary, we encourage you to reach out to Curaçao eGaming or any relevant authority. We understand your frustration and hope we can work together to resolve your concerns. Please contact our support team directly with your account details and case specifics so we can investigate further. Thank you for taking the time to highlight these issues. We remain committed to improving and providing a better experience for all players. Best regards,
The ONERED Casino Team
