Tikitaka Casino Complaint

Disputed amount: 480 GBP

Posted: 2024-09-27 10:09:52

Good afternoon Please can you tell me what is going on with my withdrawals, On the 23rd I withdrew £200 and was told it would be paid in the 26th, then in the morning received an email to say it had been cancelled and to contact you to if it wasn’t me that cancelled it, which it was not, so then I contacted live chat and spoke to them to be told that it was technical issue. So I then proceeded to, with another withdrawal of £180, then last night I withdrew £300, and have spoken to live chat this morning to be told I have to wait another 3 days not including weekends, I was typing a message to be rudely cut off and say I have been locked out of my account, Surely something isn’t right with this, you have taken my deposits without any hassle but I’m getting hassle trying to withdraw my funds that I won fair and square, I look forward to correspondence from yourselves.

Disputed amount: 480 GBP

Posted: 2024-10-04 06:20:00

Dear Customer, Thank you for reaching out and sharing your concerns. I apologize for the delay and any inconvenience this may have caused. Please rest assured that we take your feedback seriously, and we are committed to resolving this matter promptly. To assist you further, could you please send your account details to our support team at [email protected]. In the subject line, kindly include "CasinoBee", so we can quickly identify and prioritize your case. We are here to ensure that your withdrawals are handled promptly, and we will keep you updated every step of the way. We appreciate your patience and cooperation, and we are here to help resolve this issue. Should you have any further questions, please don’t hesitate to reach out. Warm regards, TikiTaka Customer Support Team

Disputed amount: 480 GBP

Posted: 2024-10-09 13:19:02

Dear Customer, We sincerely apologize for the inconvenience you've experienced. Our support team has already contacted you, and we're working diligently to resolve the issue as quickly as possible. Your satisfaction is important to us, and we're committed to making things right. If you have any further questions or concerns, please don't hesitate to reach out to our support team directly. Thank you for your patience and understanding. Best regards, The Rabona Team