Won a Large Jackpot 2 days later couldnt access my account

Disputed amount: 52000 GBP

Posted: 2025-07-30 07:07:16

Long story short, won a huge jackpot then 2 days later couldn’t access my account. been playing on the site for a couple of years with no problems at all. I am verified etc. Despite daily emails to the support team every response it the same just written differently, saying it has been escalated to a different department, when challenged over which department no one can say.

Disputed amount: 52000 GBP

Posted: 2025-07-30 07:21:53

Dear User, Thank you for reaching out. We’ve contacted the SlotMonster Casino team to look into your complaint and are waiting for their response. We hope you’ll receive their answer quickly. If you have any updates on your side, please feel free to share them with us.

Disputed amount: 52000 GBP

Posted: 2025-08-05 12:38:57

Dear User, Thank you for reaching out, and for bringing this to our attention. We’re currently reviewing the matter with the appropriate team and will provide you with a full update as soon as possible. Please rest assured that your case is being taken seriously and is receiving the attention it requires. We appreciate your patience and understanding in the meantime. Kind regards, SlotMonster Team

Disputed amount: 52000 GBP

Posted: 2025-08-19 11:47:42

Dear User, based on the update that we received from SlotMonster Casino team, we hope that they were able to resolve your issue. If you have any further queries on your side, please feel free to share them with us.