User Experience and Navigation
Karamba Casino has a modern and clean interface with two major sections for casino games and live casino. The casino section opens the lobby, where there are categories for popular games, pokies, new games, Drops & Wins, jackpots, and live casino games. These categories are also visible at the top of the casino interface, which makes navigation quick.
The drop-down menu on the left has buttons that lead to the casino lobby, live casino interface, promotions, and responsible gambling rules. The FAQ, Help, Betting Rules, Complaints Procedure, and Terms and Conditions sections are always visible at the bottom of the website.
The lobby can be improved for a better user experience for beginners by including sections for each type of game available. Also, there is no way to search for a particular game in any section.
Karamba Casino has a dedicated page that elaborates on the terms players should follow. They are easy for both beginners and seasoned players to understand. It has a simple process for account registration, which requires basic contact information.
The casino has an optimized interface for various devices. It has a mobile browser version that works perfectly on popular browsers like Google Chrome, Opera, and Apple Safari. There is no official app as yet, but the experience in mobile browsers is satisfactory.
Security
Thanks to its security protocols and two valid licenses, Karamba Casino imparts a safe gambling environment. It operates under White Hat Gaming, a leading provider of casino games. The casino is registered under Maltese law with registration number C73232. Additionally, it is licensed in Great Britain by the Gambling Commission (account number 52894) and by the Malta Gaming Authority under license number MGA/B2C/370/2017.
Karamba Casino requires players to adhere to certain verification checks. It then conducts automated checks to ensure the correctness of the registration details. This filters out bad actors from harming the reputation of the platform and the gaming experience of responsible players.
The casino has player protection tools to enable players to control their spending. The tools also allow you to take a break from playing or self-exclude and close the account for a desired period.
- License: Gambling Commission of Great Britain and Malta Gaming Authority
- Launch date: 2005
- Parent company: White Hat Gaming Ltd.
If there’s an issue, players can complain. The casino has a five-stage Complaints Procedure, consisting of contacting customer support, reviewing the complaint, escalation (if dissatisfied), notification for the response time, and confidentiality of the complaint.
Customer Support
Apart from live chat, which is 24/7, you can send a message to Karamba Casino via their Contact Us page. However, while we tried reaching out to the casino with our query through this channel, an error saying that “Something went wrong…” showed. It makes the live chat support option preferable. The live chat option is available for both registered and unregistered users.
A detailed FAQs section can be found at the bottom of the home page in the footer under the title Getting Started. It gives explanations in steps and bullet point format for common queries related to various aspects of using the casino. You can also type in a query in the search bar to get relevant results.
Besides FAQs, the casino has a Help page that lists the casino and sports categories. The sports category has no content, as this feature is yet to come. You can click the casino category to find articles on different aspects of the casino, like account, registration, withdrawal, responsible gaming, and more. This page also has a search bar. You can type your concern and find a relevant article quickly.
| Method | Details |
| Live chat | Yes |
| Email | Yes, via the Contact Us page. |
| Phone | No |
| FAQs | Yes |
Is Karamba Casino Worth It?
Karamba Casino is a nice place for pokies, classic table games, and live casino action. The variety in payment methods is enough to offer convenience for all. Its minimum deposit and withdrawal limits are attainable compared to many casinos. The welcome bonus offer is generous, but for returning players, some more variety should be available.
Some features that will improve the experience of users include a filtering functionality to access certain games and a customer service number.
Nevertheless, the casino is worth a try because its weekly promotions and games will appeal to a wide range of gamblers.
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