FortuneJack Casino Complaint

Accused my of multiple account after i won jackpot and suspend my account

Disputed amount: 10000 USD

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okonkwo51

Nigeria

Disputed amount 10000 USD
Posted: September 15, 2021

I saw a friend share about Majestic7 on Twitter and i decided to join and try my luck because i know much about soccer. I predicted majestic7 on week 1 and didn’t win then i try again on week 2 and didn’t win too, on week 3 i predicted it all right and won the jackpot of $10,000. The day i won the jackpot of $10,000 my girlfriend is with me and she decided to join and try her luck because it’s free so she registered with her phone and her informations. When i made a withdrawal of my winning jackpot of $10,000 i got mail from Fortunejack asking me to verify my account, then i went to embassy and renew my passport because it was expired but before going to renew my passport Fortunejack had threaten to block my account if i didn’t verify it in 14 days so i rushed to embassy and get my passport and verify my account with Fortunejack and they comfirmed it as verified account. I made a withdrawal from Fortunejack and when i work up in the morning i found out that my account has been suspended by Fortunejack claiming that i have multi account, but the account they claiming to be mine is my girlfriend Fortunejack account and they suspend her too. I live together with my girlfriend and she made her own predictions while i made mine and we are competing on who will win the next jackpot, so how is that multi account? I can’t stop her from joining Fortunejack when she wanted to register because the casino is for everyone, my account is verified with my informations and i suggest Fortunejack should verify her too so they will know we are two people but in a relationship. I have all the documents to back this up. My name is Chisom Okonkwo Francis and my girlfriend name is Wipawinee. My account is verified with my passport and my face as they requested

teo robertson

Casino Bee Support

Posted: September 17th, 2021 at 6:59 am

Dear okonkwo51,

I'll contact the operator and see what we can find out for you.

Thanks,

Casino Bee Support
okonkwo51

Nigeria

Posted: September 24th, 2021 at 10:47 am

The Casino didn't respond yet and what next?

fortunejack

Support

Posted: October 5th, 2021 at 11:41 am

Dear CasinoBee and the @okonkwo51, it’s a great pleasure for us to be given a chance of providing feedback to the complaint. I will be attaching all the details regarding the case, so we better understand the standpoint of the issue we think the OP has.


Let me overview everything from the start of him winning the grand prize of Majestic 7.  @okonkwo51 was granted with the prize, equaled to 0.2 BTC on 2021-08-30 09:49:14 UTC and accordingly the department received withdrawal request on 2021-09-07 07:21:36 UTC. As per Terms and Conditions of FortuneJack, our fraud prevention department asked for other type of personal information that was indeed important for the Know Your Customer regulations. Few days later, verification process of the account was successfully completed on 2021-09-13 08:12:59 UTC. After the first verification checking procedure, there was no issues found evolving around his profile, after day or two the team found out that its account was involved in typical multiple accounting case, which is among the prohibited actions.


Quoting the section of the Terms and Conditions related to the above-mentioned statement:


2.5: You are allowed to register only one Account. Registering and operating multiple Accounts (more than one) is strictly prohibited. The Company reserves the right to qualify the account(s) registered on anyone from Your family, household, relative, friend or otherwise connected person to be Your another Account and, thus, decide that You have multiple Accounts. In case of multiple Accounting, We reserve the right to immediately block and terminate all such Accounts and confiscate all monetary funds available on such Accounts.


Here's the proof:
https://ibb.co/5jz3QTG


In the end, both of the accounts involved within the case were terminated the fund was confiscated according to the listed section of the Terms and Conditions.