heycasino!
HeyCasino! Complaint

Could open up an new account after i did close it for gambling problem

Disputed amount: 3700 EUR

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loww

Sweden

Disputed amount 3700 EUR
Posted: November 9, 2021

I did have an account with voodoodreams and i did close that for gambling problem 2016-09-27 and i did close my account with nyspins at 2017-10-06. And after that i could open up an new account with voodoodreams at 2019-03-11 and after that i could open up an new account with nyspins 2019-03-11. I did make deposit for almost 37000kr at nyspins casino after that i did close my other accounts with voodoodreams and the first ny spins casino. They have the same license and adress and the are sister casinon and they are at the same and in the same building. So i want my deposit back from my latest nyspins account that i did make deposit for almost 37000kr

teo robertson

Casino Bee Support

Posted: November 22nd, 2021 at 8:50 am

Hi,

I'll contact the operator and see what we can find out for you.

Thanks,

Casino Bee Support

teo robertson

Casino Bee Support

Posted: November 22nd, 2021 at 9:21 am

Hello Loww,

We have received the reply from the casino:

"We have decided as a policy to not answer via websites and forums to players. Moreover, I can guarantee you that if he closed his account, he wouldn't be able to deposit again. He has to contact support@heycasino.com, and he will get attended."

Since the casino refused to cooperate, unfortunately, we cannot help you to solve the case.

However, we will decrease the rating of the casino to avoid any further similar cases.

Thanks,

Casino Bee Support