Do not return my funds

Disputed amount: 600 GBP

Posted: 2023-04-04 13:55:57

I registered the account with bitslot casino, made a deposit of 0.022btc and they disabled my account. I did not have a chance to even make a spin. I contacted the support, they told me to write an email which I did and up till now my funds have not been returned. I made the deposit on March 26th. Couple of days after they disabled the account they asked for my btc address to return the funds but since then whenever I write them an email they just always reply the same thing:
We will get back to you as soon as possible! But we need time to figure it out, as your problem is individual.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Have a nice day!

Disputed amount: 600 GBP

Posted: 2023-04-04 14:19:22

Hi, Gregstau! Thank you very much for submitting your complaint. I'll contact the operator and see what we can find out for you. Thanks, Casino Bee Support

Disputed amount: 600 GBP

Posted: 2023-04-19 08:28:00

Hello Gregstau, We want to assure you that we have received your message and have taken immediate action to address the situation. We have reached out to the Bitslot Casino on your behalf and are currently awaiting their response. Thank you for bringing your issue with the Bitslot Casino to our attention. Casino Bee Support

Disputed amount: 600 GBP

Posted: 2023-04-19 12:48:23

Dear Gregstau, Thank you for your patience. Bitslot Casino Team answered to our request: “Hello, Gregstau and CasinoBee Team, We have checked the situation that Gregstau described and would like to explain it in more detail. The player`s account was blocked by the security system. According to the terms of the site: “The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.” As the customer was blocked on our site after making a deposit, we asked for the player’s crypto address and refunded his deposit on April 05, 2023, at 08:47 UTC. We hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible. Kind regards, Bitslot Casino Team”