Disputed amount: 528 EUR
| |Status: Closed
Disputed amount: 528 EUR
Posted: 2025-02-18 11:00:40
Ich bin seit Jahr 2021 bei dem Schwestercasino Pledoo.com wegen Spielsucht gesperrt und habe den beiden Casino auch meine ärztliche bestätigte Diagnose, pathologische Glücksspielsucht F 63.0 aus Jahr 2021 geschickt.
Trotzdem konnte ich mich danach mit den gleichen Daten bei Betitall casino registrieren und 528 Euro verspielen, obwohl ich im Unternehmen des Casino bei den Schwestercasino wegen Spielsucht gesperrt bin.
Ich wurde gegen den Spielerschutz verstoßen, deshalb fordere ich die Spieleinsätze zurück.
Disputed amount: 528 EUR
Posted: 2025-02-18 11:02:48
Hallo, vielen Dank, dass Sie sich an das CasinoBee-Supportteam gewandt haben. Wir haben uns bezüglich Ihrer Anfrage an das jeweilige Casino gewandt. Vielen Dank, CasinoBee-Team
Disputed amount: 528 EUR
Posted: 2025-02-28 13:59:43
Hallo, da wir keine Antwort vom Casino erhalten haben, schließen wir das Ticket. Wir würden es gerne angesichts neuer Informationen überarbeiten.
Disputed amount: 528 EUR
Posted: 2025-04-06 14:15:41
Dear All, Thank you for reaching out. We would like to provide clarification on this matter. To ensure accuracy and prevent any potential misunderstandings due to translation, our response will be provided in English. Upon receiving the client's request on December 31, 2022, to close their gaming account on Bet It All project, the account was promptly and permanently blocked, with no possibility of reactivation. Terms and Conditions: 3.8.4. Bet it all Security department cannot set any blocks and/or restrictions on users account in other online casinos. 3.8.5. Bet it all Security department cannot set any blocks and/or restrictions on users account that isn't registered on Bet it All. 3.1. The Customer has to open an account for personal use at Bet it All to be able to participate in games and services offered by Bet it All. Bet it all operates under its own independent administration and maintains a separate client database. It is not affiliated with, connected to, or influenced by any other projects or platforms. All operations, user accounts, and data management are handled exclusively within our system, ensuring full autonomy and data integrity. Sincerely yours, Bet it All team
Disputed amount: 528 EUR
Posted: 2025-04-06 14:15:45
Dear All, Thank you for reaching out. We would like to provide clarification on this matter. To ensure accuracy and prevent any potential misunderstandings due to translation, our response will be provided in English. Upon receiving the client's request on December 31, 2022, to close their gaming account on Bet It All project, the account was promptly and permanently blocked, with no possibility of reactivation. Terms and Conditions: 3.8.4. Bet it all Security department cannot set any blocks and/or restrictions on users account in other online casinos. 3.8.5. Bet it all Security department cannot set any blocks and/or restrictions on users account that isn't registered on Bet it All. 3.1. The Customer has to open an account for personal use at Bet it All to be able to participate in games and services offered by Bet it All. Bet it all operates under its own independent administration and maintains a separate client database. It is not affiliated with, connected to, or influenced by any other projects or platforms. All operations, user accounts, and data management are handled exclusively within our system, ensuring full autonomy and data integrity. Sincerely yours, Bet it All team
Disputed amount: 528 EUR
Posted: 2025-04-06 20:13:38
Dear Sir or Madam, I am referring to the feedback from Betitall Casino. Before registering with Betitall, I had my account blocked at the sister casino Pledoo.com, and the casino's statement that Betitall is an independent casino is completely false. Nevertheless, I was able to register with Betitall using the same details that I used at the sister casino Pledoo.com. For player protection reasons, the casino is obligated to block a player in such a way that the player cannot register at other casinos of the same brand. Although the company Momus2006 nv knew about my gambling addiction and I demonstrably had myself blocked at the sister casino Pledoo.com due to gambling addiction (see email attached), I was later able to register again at Betitall Casino using the same details and email address and lose money. Due to violations of player protection, I request a refund of the stakes I deposited at Betitall. Both Pledoo and Betitall casinos operate under the same company/license. As soon as the refund is received from Betitall casino, I will gladly sign a settlement agreement and confidentiality agreement, thereby settling my claims against the casino company. Furthermore, since 2021, I have been medically diagnosed with pathological gambling addiction, diagnosis F 63.0 (see appendix), which also states by law that the gaming contracts are void. The other casino companies ban a player from all online casinos as soon as they are informed of their gambling addiction.
Disputed amount: 528 EUR
Posted: 2025-04-10 08:54:54
Hello Hschlue88, Thank you for your response. After reviewing your comments, we noticed that while the post date is listed as April 6th, it didn’t appear on the platform until April 10th. Therefore, we've updated the response deadline for the casino to April 24th. We’d also like to remind you that CasinoBee is not a mediator or a formal body for disputes. We simply provide a platform for users to share their experiences, both positive and negative, with casinos. Thank you!
Disputed amount: 528 EUR
Posted: 2025-04-22 05:41:41
Hello Casinobee, You have write, the casino have time to respond until 24 April. Why is the complaint closed?
Disputed amount: 528 EUR
Posted: 2025-04-23 10:05:54
Hello, Thank you for bringing this up. Our team discovered that it was just a visual bug that is now fixed. Comment section remained open throughout that time and we're awaiting a response from operator. Thank you for your contribution and for being a valuable member of CasinoBee community.
Disputed amount: 528 EUR
Posted: 2025-04-24 18:18:10
Under the Curaçao licensing framework, a single license can encompass numerous independent online casino brands - potentially numbering in the hundreds. Each of these brands operates autonomously, with its own management, player databases, and responsible gaming policies. At Betitall Casino, Terms and Conditions include clearly outlined provisions that underscore our operational independence. These provisions (namely paragraph 3.8.4. and 3.8.5) explain that we cannot enforce account restrictions from other platforms, nor can restrictions made at Betitall be applied elsewhere. When players register, they agree to these specific terms. We appreciate your understanding.
Disputed amount: 528 EUR
Posted: 2025-04-25 10:14:50
Hi Hschlue88! Since BetItAll Casino responded to your complaint a couple of hours after it was closed, we’ve reopened it to ensure you get the answers you need and keep the conversation transparent. We hope this sheds some light on your case and helps with your concerns.
Disputed amount: 528 EUR
Posted: 2025-05-05 12:41:45
Hello everyone, I reject Betitall's argument. As soon as a casino company is informed of an employee's gambling addiction, the casino is legally obligated to ban the player from all sister casinos, as other casino companies have demonstrably done. Furthermore, the casino already had my medically confirmed diagnosis of pathological gambling addiction F 63.0 before I registered. The casino cannot argue that each casino is independent, as Casino Pledoo and Betitall operate under the same company, Momus2006 N.V. If Betitall does not refund my stakes, I will file a lawsuit against your company, Momus2006 N.V., through a lawyer. I will also contact the casino journalist who is interested in such stories, which would damage the reputation of the company, Momus2006 N.V.
Disputed amount: 528 EUR
Posted: 2025-05-07 09:46:37
Hello Hschlue88, Thank you for sharing your experience with our community. We also appreciate Bet it All Casino for taking the time to respond and address your concerns. We're sorry that both sides couldn't reach the intended resolution. As a neutral platform, we only aim to facilitate communication between players and casino operators. Since further discussion on our platform is unlikely to resolve the matter, we will be closing this ticket. Thank you for your understanding.
