Rocketpot Casino Complaint

Disputed amount: 1600 USD

Posted: 2023-08-08 16:08:14

Rocketpot.io is denying to payout my max win (~1600$).

After regularly playing on their site and being able to deposit and withdraw I finally hit max win ” (bet size 0.20$ game wanted dead 12500x my winning 2500$). I requested a withdrawal and for the first couple of days nothing moved. So I contacted support, to ask what is going on. They requested KYC, fair enough. I provided them with the needed documents. After 5 days I was told on live chat that your KYC is complete and you can take your withdrawal. But I didn’t get my withdrawal so I again contact support then they told me some problem is coming from coinspad side everything is fine from your side can you get it soon I have also attached the screenshot. But after a few days these people closed my account and I was asked to do KYC again so i send all documents again. But this time I was told that your address is not verified. But they didn’t accept my invoice which was signed by local authority which had my address proof so I sent permanent address on National ID card they didn’t accept that also. But a friend of mine who used to play at the same casino was verified by them on the basis of the same documents, which I also have a proof. And I got a reply on email that your KYC has been failed

Now support is not forwarding my request to talk to the management and is starting to ignore me. Please help me get some justice.

Rocket pot account username and email:-

Matriarch73QG41

Email:- [email protected]

Disputed amount: 1600 USD

Posted: 2024-11-27 12:48:22

Dear Matriarch73qg41, Thank you for reaching out. We're trying to contact the Rocketpot Casino team and invite them to look into your complaint. If there are any updates on your side, please feel free to share them with us. We hope the situation gets resolved quickly.

Disputed amount: 1600 USD

Posted: 2024-12-11 11:54:47

Dear Matriarch73qg41, Since we haven't received an update either from you or the casino, we are closing this ticket. If any new information comes up, we'd be willing to readdress it. CasinoBee Team.