Vivadice Complaint

Disputed amount: 800 EUR

Posted: 2024-10-11 08:10:32

Hi,
I registered an account at vivadice a while ago and claimed their welcome bonus for new players.
I deposited 100€ and recieved 200€ in bonus.
I did several hundred spins betting 5€ and several hundred pins betting 3€ but nothing happened to the wagering of my bonus.
I played the games in their own list of bonus wagering games but still it dod not wager anything.
I was in contact daily with their live support who always told me the same wait for an email.
Everyday the same answer.
I asked them to paus my active bonus while trying to solve this issue but they just let it expire and did not solve the issue at all.
I have the conversation transcript on my email that i can forward to you to see how they have handled this.
Thanks in advance!

Disputed amount: 800 EUR

Posted: 2024-11-26 13:29:58

Dear Knutsen, Thank you for reaching out. We’ve contacted the Vivadice team to look into your complaint and are waiting for their response. We hope you’ll receive their answer quickly. If you have any updates on your side, please feel free to share them with us.

Disputed amount: 800 EUR

Posted: 2024-12-06 16:39:24

Dear Knutsen, We sincerely apologize for the inconvenience you experienced with the wagering on our platform. It is likely that the issue occurred because our wagering system is set up to count only real bets toward the wagering requirement and not all bets, including bonus funds. This setup might have caused only real bets to be calculated, which could explain the situation you encountered. As a gesture of goodwill and to apologize for the confusion, we have added €100 in real balance to your account. These are not bonus funds—you can use them freely, withdraw them, or spend them as you see fit. We truly appreciate your patience and thank you for choosing Vivadice. Please confirm once you’ve received the funds. Thank you, and we look forward to hearing from you! Best regards,

Disputed amount: 800 EUR

Posted: 2024-12-08 09:17:07

I uploaded my documents for verification, let me know when i can withdraw my 100€

Disputed amount: 800 EUR

Posted: 2024-12-08 22:53:47

Verification done!