Withdrawal not processed

Disputed amount: 1200 EUR

Posted: 2023-04-12 21:23:55

I made several deposits to Betcoco, placed several sports betting bets, fully verified my account and then after some time made a withdrawal request using the same crypto method I used to deposit.

It’s now been more than s week even though they say it takes 72 hrs to process a withdrawal. The only response I get from them is that they have some delays and that it’s been forwarded, etc, etc.

Is there anything that can be done from your side to help me? I will send you any docs and info you ask.

Tnx

Disputed amount: 1200 EUR

Posted: 2023-04-13 08:04:05

Hello Pikack, We received your complaint and will be in touch with the casino as soon as possible. However, please note that the withdrawal requests may take some time due to KYC & AML policies of the particular casino. Meanwhile, we will keep you informed as soon as we receive a response for your issue. Thank you, Casino Bee Support

Disputed amount: 1200 EUR

Posted: 2023-04-19 08:04:56

Hello Pikack, We want to assure you that we have received your message and have taken immediate action to address the situation. We have reached out to the Betcoco Casino on your behalf and are currently awaiting their response. Thank you for bringing your issue with the Betcoco Casino to our attention. Casino Bee Support

Disputed amount: 1200 EUR

Posted: 2023-05-03 11:51:10

Hello Pikack, We contacted the casino representative and their answer is: Thank you for your message. We apologize for any inconvenience caused by the delay in processing your withdrawal request. As you may know, our withdrawal process is usually instant, but in cases where the withdrawal amount exceeds 1000 EUR, additional verification and processing time may be required. We recommend that our customers have a fully verified account and request withdrawals less than 1000 EUR to avoid any unnecessary delays. We appreciate your understanding and cooperation in this matter. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing BetCoCo and we look forward to providing you with excellent gaming services in the future. Best regards, BetCoCo Management

Disputed amount: 1200 EUR

Posted: 2024-11-27 13:26:45

Hello Pikack, Since we haven't recieved your answer, ticket is closed. CasinoBee Team