Withdrawal still pending

Disputed amount: 1 GBP


Time for to respond:


Disputed amount 1 GBP
Posted: May 14, 2021

I played with this website. Had all documents verified. Made a withdrawal on 27th of March! It says 24-48 hours on withdrawal process plus on terms and conditions. I emailed and was told it could take up to maximum of 21 days. It has now been 48 days and payment still says awaiting. Every other day I email and told it will be checked and to be patient, get no response. When I call they say nothing they can do as it is the financial department which they don't have contact with.I would just like this resolved.

teo robertson

Casino Bee Support

Posted: May 16th, 2021 at 12:45 am

Hey, it is Teo from CB Support here. I am sorry to hear that your withdrawal is still pending. We have got in touch with the casino. I will keep you updated.

teo robertson

Casino Bee Support

Posted: May 25th, 2021 at 7:28 am

Hi Amy, Our team got in touch with the casino, they confirmed to look into the case, but they do not respond to our queries anymore. Unfortunately, rejects to cooperate to solve the case. We are acting accordingly and decreasing rating on the site to protect our visitors from dishonest casinos until we will manage to solve your case.

Posted: May 25th, 2021 at 6:05 pm

Thanks for your help. I don't think I will ever get my withdrawal :(