CasinoWin.bet Complaint

Disputed amount: 1 GBP

Posted: 2021-05-14 09:05:29

I played with this website. Had all documents verified. Made a withdrawal on 27th of March! It says 24-48 hours on withdrawal process plus on terms and conditions. I emailed and was told it could take up to maximum of 21 days. It has now been 48 days and payment still says awaiting. Every other day I email and told it will be checked and to be patient, get no response. When I call they say nothing they can do as it is the financial department which they don’t have contact with.I would just like this resolved.

Disputed amount: 1 GBP

Posted: 2021-05-16 00:45:23

Hey, it is Teo from CB Support here. I am sorry to hear that your withdrawal is still pending. We have got in touch with the casino. I will keep you updated.

Disputed amount: 1 GBP

Posted: 2021-05-25 07:28:06

Hi Amy, Our team got in touch with the casino, they confirmed to look into the case, but they do not respond to our queries anymore. Unfortunately, Casinwin.bet rejects to cooperate to solve the case. We are acting accordingly and decreasing Casinowin.bet rating on the site to protect our visitors from dishonest casinos until we will manage to solve your case.

Disputed amount: 1 GBP

Posted: 2021-05-25 18:05:50

Thanks for your help. I don't think I will ever get my withdrawal :(