heycasino!
HeyCasino! Complaint

Close my account for gambling problem but i could open up an new account

Disputed amount: 4000 EUR

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loww

Sweden

Disputed amount 4000 EUR
Posted: November 11, 2021

I did have an account with heycasino and i did close that for gambling problem but after that i could open up an new account with heycasino and make more deposit. So i want a refound back from Hey casino

teo robertson

Casino Bee Support

Posted: November 22nd, 2021 at 8:50 am

Hi,

I'll contact the operator and see what we can find out for you.

Thanks,

Casino Bee Support

teo robertson

Casino Bee Support

Posted: November 22nd, 2021 at 9:21 am

Hello Loww,

We have received the reply from the casino:

"We have decided as a policy to not answer via websites and forums to players. Moreover, I can guarantee you that if he closed his account, he wouldn't be able to deposit again. He has to contact support@heycasino.com, and he will get attended."

Since the casino refused to cooperate, unfortunately, we cannot help you to solve the case.

However, we will decrease the rating of the casino to avoid any further similar cases.

Thanks,

Casino Bee Support