Silverplay Casino Complaint

Disputed amount: 100 CAD

Posted: 2023-03-11 12:03:16

I was in the middle of a bonus round and a server error came up, spoke to a couple people in chat who advised me to reload the page, clear data etc… I did all of this plus changed devices, I had no problem playing other games and this one still has an error and it won’t let me play it… There is nothing wrong with my server and the agent says there’s nothing wrong with the game… I’m very angry about this

Disputed amount: 100 CAD

Posted: 2024-11-27 13:33:44

Dear Beakim_ik07, Thank you for reaching out. We’ve contacted the Silverplay Casino team to look into your complaint and are waiting for their response. We hope you’ll receive their answer quickly. If there are any updates on your side, please feel free to share them with us.

Disputed amount: 100 CAD

Posted: 2024-12-11 12:37:06

Dear Beakim_ik07, Since we haven't received an update either from you or the casino, we are closing this ticket. CasinoBee Team.