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CasinoWin.bet Complaint

Withdrawal pending

Disputed amount: 370 GBP

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Closed

Disputed amount 370 GBP
Posted: May 16, 2021

On the page it says that bank transfer should take 24-48 hours and it’s been over 48 hours so I spoke to them on the live chat and they said it will take about 7-10 days now, I keep seeing people complain about not getting their money as well

teo robertson

Casino Bee Support

Posted: May 17th, 2021 at 7:37 am

Hey Sintija, I am sorry to hear that you are having issues with the casino. I would like to inform you that we are got in touch with CasinoWin.bet regarding your case. I will keep you updated.

Posted: May 21st, 2021 at 10:58 am

I got in touch with them again today, saying it has been 7 days now and I got told it should be accepted after 24-48 hours when I was speaking to one of them on the live chat, they also said it would take 7-10 days to wire it through but now they have changed the story and said it takes 7-21 business days

teo robertson

Casino Bee Support

Posted: May 25th, 2021 at 7:30 am

Hi Sintija, we got in touch with the casino and they confirmed that they will look into your case but they do not respond to our queries anymore. We are going to decrease the casino's rating on our website and announce that the casino is not cooperating to solve the case.