Rocketpot Casino Complaint

Not paid due to absurd t and c

Disputed amount: 1350 USD

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weeniehutjr

USA

Disputed amount 1350 USD
Posted: June 8, 2022

I tried withdrawing 1350. After 24 I contacted the company and they said do not worry it will be deposited into your account soon. Then at 36 hours, I ask again. Now they tell me 700+ (my net earnings) were confiscated because I was playing with a "betting strategy" and that the game is meant to be for fun and not to earn money. The company never told me this and credited me 458. I spent this 458 as I assumed I was still receiving 1350 into my bank account. Terrible customer service. Atrocious business model.

teo robertson

Casino Bee Support

Posted: June 16th, 2022 at 7:00 am

Hi, weeniehutjr!

Thank you very much for submitting your complaint.
I'll contact the operator and see what we can find out for you.

Thanks,

Casino Bee Support

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